Riverwalk Cleaning Services of Naperville provides home cleaning in Naperville and nearby suburbs. This policy explains, in plain language, what we collect, how we use it, and the choices you have.
What we collect
Your name, phone number, email, service address, home details (like bedrooms and bathrooms), booking preferences, and any messages you send us. We also collect basic site analytics, such as pages visited and device type.
How we use it
To quote, schedule, and deliver your cleaning; to communicate with you about bookings; to process payments; and to improve our services.
Advertising and analytics
We use cookies and similar tools, including the Meta Pixel, the OpenAI Ads pixel, Microsoft Advertising's UET tag and Google Analytics, to understand how visitors use our website and booking pages and to measure and improve our advertising. These tools may collect information such as the pages you visit, the device and browser you use, and actions you take, such as starting or completing a booking.
When you submit a booking or contact form, we may share limited information, such as your email address, phone number, name, and city, with advertising platforms (Meta, Google, and OpenAI) in a hashed (encrypted) form so we can measure which ads lead to bookings and improve our advertising. This never includes your text message opt-in or consent.
You can limit how this information is used:
Adjust your ad preferences in your Facebook or Instagram account settings.
Manage Google ad personalization at adssettings.google.com.
Install the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
Block or delete cookies in your browser settings.
Sharing
We share information with service providers who help us operate (the independent cleaner assigned to your job, and our scheduling, payment processing, email/SMS, and analytics providers), with advertising platforms in hashed form as described above, or when required by law. We do not sell personal information.
Cookies and analytics
We use cookies and similar tools, including Google Analytics and advertising pixels from Meta, Google, Microsoft and OpenAI, to understand site usage and measure advertising. You can block or delete cookies through your browser settings, and use the ad-preference tools offered by Google, Microsoft and Meta.
Payment
Card details are handled by our payment processor. We do not store card numbers on our website.
Data retention and security
We keep your information only as long as needed to provide services, meet legal obligations, and resolve disputes. We use reasonable safeguards to protect it, though no system is perfectly secure.
Children's privacy
Our site and services are not directed to children under 13, and we do not knowingly collect their information.
Your choices
To request access to, correction of, or deletion of your personal information, contact us using the details below.
SMS Communications
If you opt in to text messages from Riverwalk Cleaning Services, we use your mobile number to send appointment reminders, booking confirmations, schedule updates, payment receipts, requests for feedback on your clean, and customer service messages. Message frequency varies. Message and data rates may apply.
We do not sell your personal information, and we do not share your SMS opt-in data with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
You may opt out of text messages at any time by replying STOP. Reply HELP for help. For more details, see the SMS Terms section of our Terms of Service.
Contact
Riverwalk Cleaning Services of Naperville · contact@riverwalkhomecleaning.site · (630) 568-7248