Good questions. Straight answers.

Your price is based on your home's square footage, number of bedrooms and bathrooms, the type of clean, how often you book, and any add-ons. Recurring cleans save 10% every 4 weeks, 15% every 2 weeks, or 20% weekly, starting with your second visit (the first visit is the regular price). Not sure of your square footage? Give your best estimate and everything is confirmed before your first clean, so there are no surprises.

No. Your pro brings all the professional-grade products, supplies and equipment, including the vacuum. Supplies are always included in your price.

All major credit and debit cards. No card is needed to book online. The team takes your card by phone or sends a secure payment link, and it is charged only after your clean is complete. Questions about payment? Call (630) 568-7248.

Yes. Call, text or email to view, reschedule or change a cleaning. Changes made 48 or more hours before your arrival window are always free.

Anytime. Just call or text. Recurring plans save 20% weekly, 15% every 2 weeks, and 10% every 4 weeks, starting with the second visit of your plan.

Reschedule or cancel with at least 48 hours' notice at no charge. With less than 48 hours' notice but before the day of your appointment, the fee is 50% of the appointment cost. Same-day cancellations, or if your pro can't access your home, are charged in full. If someone at home has a contagious illness, there is never a fee: just let the team know as early as possible.

It's up to you. If you won't be home, share how to access your home, such as a door code, lockbox or key. If you'd rather be there, you're welcome to stay.

You pick an arrival time when you book. The 9:00 AM booking is the first arrival of the day. Later bookings have a 2-hour arrival window: 11:00 AM to 1:00 PM, 1:00 PM to 3:00 PM, or 4:00 PM to 6:00 PM. If your pro is running behind, you will be told.

Usually one or two, depending on the size of your home and the type of clean. On a recurring schedule, you get a dedicated home pro whenever possible.

Reduce clutter so your pro can reach the surfaces that need cleaning, and clear items off the floors where possible. For everyone's safety, keep children and pets out of the immediate work area.

Yes. If you won't be home, share how to handle your pet and whether they tend to slip out when doors open. If your pet is nervous with strangers, please keep them in a separate room or crate during the clean.

Yes. Every pro who works with Riverwalk passes a criminal background check, provides references and has significant residential cleaning experience. Pros carry general liability insurance, and Riverwalk Cleaning Services of Naperville is insured too.

Every clean is backed by the Riverwalk Spotless Guarantee. Report anything missed within 24 hours for a free re-clean. If it is still not right, that clean is free.

On a recurring schedule, you are matched with a dedicated home pro whenever possible, so they get to know your home and your preferences.

For safety and quality, pros don't clean inside fireplaces, pick up clutter or toys, shampoo carpets, clean heavy mold, lift items over 30 pounds, reach above a 2-foot step stool or exterior windows above ground level, or handle bodily fluids, pet messes, infestations or fire damage. Laundry, dishes, organizing, patios or balconies, garage sweeps and basements are available as add-ons.

Naperville and nearby suburbs, including Aurora, Plainfield, Bolingbrook, Oswego, Lisle, Woodridge, Downers Grove, Wheaton, Warrenville and Glen Ellyn. Not sure if you are covered? Call (630) 568-7248.

Yes. Give $30, Get $30: when a friend books their first clean and mentions your name, they get $30 off their first clean and you get $30 off your next clean.

Sí. Se habla español. The team can help you in English or Spanish.